Customer Service

It's easy to order our curriculum kits, and we offer a few buying options. You can order our kits as a one time purchase, or you can sign up to receive new kits automatically with Prepay or AutoShip.

Single, One-Time Order

Order just one month of Fireflies or one 2-Month Buttercups kit. You will be billed once and there is no further obligation.

Prepay and Save!

Select 3 or more months. You pay upfront, and the kits are mailed to you each month when they are ready. Kits are shipped automatically to reach you approximately one month in advance. Discount applies to the kit price before shipping charges.

Kit Discounts
3-7 months: 10% off
8-11 months: 12% off
12 months: 15% off

Automatic Shipping

Select 3 or more months. You are billed for the selected curriculum kits and shipping each month. A credit or debit card is required when choosing this option. Your card is automatically billed on the day you choose, between the 1st and the 20th of each preceding month. For example, September Fireflies kits are charged between August 1st and 20th. Since Buttercups is a 2-Month kit, payments are processed every other month.

Need to make enrollment changes?

• Increase or decrease the number of children's supplies you need at any time!
• Watch for your upcoming shipment email reminders.
• Call to make changes or cancellations before your charge/ship date to avoid additional charges.
• Once your order has been processed, you will not be able to decrease the number of children you are ordering for. If you need to add to your kit after your order is shipped, there is a $15.00 charge per child plus shipping.

Sales Tax
The following states require us to collect sales tax: CO, CT, DE, FL, GA, IL, IN, KY, MD, MI, MN, NE, NJ, NC, ND, OH, OK, PA, SD, TN, TX, UT, VA, WA, and WI. The sales tax will be calculated at checkout. If you are a tax exempt organization, contact us to update your status and provide your tax exempt form.

Coupon Policy
Unless otherwise stated, the following will apply to all coupons. If additional restrictions apply, they will be stated within the coupon details.

• Limit one coupon per customer
• May not be combined with any other discounts
• May not be used on previous orders
• One time use per coupon
• May not be redeemed for cash

We accept the following methods of payment:

Credit Card
Visa, MasterCard, Discover (NOVUS), and American Express 

Check, Cashier's Check, or Money Order
When paying by this method, please indicate which month you are ordering, either on the check or money order. There will be a $30.00 fee assessed on all returned checks. 

Purchase Order
Purchase Orders (PO) are accepted from larger centers, Head Starts, and schools that use assigned purchase order numbers. Subject to approval. All PO’s must include a PO number, contact name, daytime phone number, shipping address, billing address and have an authorized signature. Must be faxed or emailed when the order is placed. All terms are net 30 days. PO's must have a minimum purchase of $100.00. 

Mailing Address
FunShine Express®, Inc.
926E East Industrial Dr
Dickinson, ND 58601 

Fax Number: 1(701)483-8106

Paper Order Form

Orders are not shipped unless paid in full, with the exception of authorized purchase orders.

Orders are processed and shipped within 2 business days, subject to availability. Average shipping time is 3-5 business days, depending on your location. Your order will be shipped via UPS or U.S. Mail. All shipments originate from our warehouse in Dickinson, ND.

Additional charges will be assessed for a refused order, non-deliverable, or change of address once the order has been shipped. APO and FPO addresses are assessed an additional $5.00 shipping and handling charge per shipment. Alaska and Hawaii addresses will be assessed an additional $15 shipping charge.

Standard Shipping
All orders are shipped standard. Fireflies® activity kits are shipped monthly and Buttercups® activity kits are shipped every other month, approximately three weeks in advance of use. This varies depending on when payment is received and if you are a Prepay or Automatic Shipping customer.

Shipping Rates:

$0.01 - $20.00	$8.50
$20.01 - $50.00	$10.50
$50.01 - $100.00	$12.50
$100.01 - $150.00	$13.75
$150.01 - $200.00	$15.50
$200.01 - $250.00	$17.00
$250.01 - $300.00	$19.50
$300.01 or more	10% of subtotal

Express Shipping
Please call before 2:00 pm CST for Next Day Air, 2nd Day Air, and 3-Day Select UPS services. Additional charges will apply.

Packaging
Each Fireflies and Buttercups kit contains pre-packaged materials in clear, plastic, re-sealable bags. Each packet is individually labeled and cross-referenced with page numbers from the Curriculum Guide. 

Shortages or Damages
We strive to maintain high standards of quality. We try to package delicate art materials to prevent them from being damaged or crushed in the boxes during shipment, and many of the materials included in each kit are hand-counted. We ask you to assist us by inspecting your order as soon as you receive it. If items have been damaged or are missing, please contact us immediately. We will replace and ship the materials as soon as possible. All claims for shortages or damaged merchandise must be made within 10 days of receipt.

International Customers
Additional shipping charges will apply to orders being shipped out of the United States. You can request a shipping quote by contacting us with your desired order and location. FunShine Digital curriculum is the best option, as nothing needs to be shipped to you! All credit card transactions are charged in USD.

Returns
It is our guarantee that you will be completely satisfied with our program and educational supplies. However, if you are not, you may return the item(s) in unused condition. Because your order contains dated material, returns must be received back in our warehouse within 10 days of receipt. You are responsible for all shipping and handling charges on returns. Clearance kits and supplies cannot be returned.

Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

To return materials, please take the following steps:

1. Contact our Customer Service Department at 1.800.340.8103 or funshine@funshineexpress.com to obtain a Return Authorization Number. Print this number on the outside of your package.
2. Ship your return items via UPS, PRIORITY INSURED MAIL or FEDEX GROUND to: FunShine Express®, Inc., 926E East Industrial Drive, Dickinson, ND 58601

No credit will be issued for packages received Postage Due. Additional charges will be assessed for a refused order, non-deliverable, or change of address once the order has been shipped.

Cancellations
Our curriculum is satisfaction guaranteed. Prepayment or Automatic Shipping customers can cancel at any time. To avoid additional charges, cancellations to your order must be made prior to shipment. Prepay discounts and promotion savings are non refundable.

Are you a part of a local child care association?
We may provide you with brochures and samples for your meetings, conferences, and trainings. Fill out the material request form here.

Simplify Your Friend's Day!

Refer your friends to FunShine Express and earn certificates! For each friend you refer as a new customer that orders a Fireflies or Buttercups kit and provides your name as a referral, you will earn a $40 certificate to be used toward curriculum or supplies.

Plus your friend saves $40 off their first kit!

Learn more